The trust which the public has placed in the library for over a century is extended to the library as a virtual place. Library services are virtual and mobile and access is 24/7. There are no library buildings. The library is a mobile app.
To address the problem of too much information, the Library works with others to provide a community information portal for Saint Paul-specific information. The community information portal includes local information on services, resources, and Saint Paul history. The library hosts an ongoing digital archive of local material
Staff, in partnership with others, provides 24/7 one-on-one help with information search and research needs by phone, text, Skype, and other means. The library also provides information search guides for common questions and community needs. The library and the school district manage the backbone for a learning network to support K-12 learning.
Library staff and technology are mobile. Staff brings reading events, instruction, and mobile technology labs to parents, teens, and children at community sites throughout the city. In addition to circulating digital material to e-reading and mobile devices, the library meets a demand for print material with pick-up sites throughout the community and 24/7 access using kiosks, books by mail, and other means.
Staff is the key investment and resources are shifted away from buildings and fixed technology. Staff manage a 24/7 circulation system and act as aggregators of content, information navigators, and research specialists.